The IP address of your client is correctly configured.įor detailed instructions on TCP/IP settings, please refer to FAQ: How to configure wired TCP/IP Properties of my computer(Windows XP,Vista,7,8,10,Mac)? Note: If you have several VLANs or Interfaces, make sure that DHCP service is available for the VLAN to which EAPs are connected. For TP-Link SOHO routers, please log into the page, go to Advanced – Network – DHCP server, and confirm that “DHCP Server” is enabled.For TP-Link SMB routers, please log into the page, go to Network – LAN – DHCP Server, and confirm that the Status is checked.If you are using the built-in DHCP service of the router, please make sure the DHCP service is enabled. If you are using a static IP for your client, please skip this step, but make sure that the IP address is set up correctly. The DHCP server should be working properly so that your client can obtain an IP address. Note that EAPs cannot work as the DHCP server, if you’re using the built-in DHCP server of the router, or an external server providing DHCP service, be sure that it is properly connected to the network before configuration. Typically, network devices might be connected as shown below: the router forwards traffic from the network to the Internet, and acts as the DHCP server to assign IP addresses to all devices and clients within the network the EAPs provide the wireless signal and are powered with the PoE switch.Ī simpler or more complex network should be similar, a DHCP server assigns IP addresses, only with more or fewer devices, VLAN settings, and some other advanced features, etc.īefore initializing the EAPs, make sure that you have all devices correctly connected and powered according to your network. Please refer to the product label at the bottom of the EAP, you will find the default SSID named “TP-Link_2.4GHz_XXXXXX” and “TP-Link_5GHz_XXXXXX” for the 2.4 GHz band and 5 GHz band. It is highly recommended that you can connect your client to the EAP's Wi-Fi when configuring the EAP so that you can log into the EAP’s setting page with the domain name “”. This article will guide you through the troubleshooting process. This is mainly because that the client fails to obtain an IP address. To initialize the EAP, you may connect your client to the Wi-Fi, but find that you still cannot access the EAP’s setting page.
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